At IndianSpiceBazar, we aim to provide high-quality products and excellent service. If you are not satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

Customers have the right to request a return within 14 days of receiving their order.

Returns and refunds may be requested under the following circumstances:

• The product delivered is defective, broken, or damaged.
  
• The product is unfit or unsuitable for consumption at the time of delivery.
  
• The wrong product was delivered.
  

Once the returned products are received and inspected, IndianSpiceBazar will process the refund accordingly.

Return Process

If you wish to return or exchange a product:

1. You must inform IndianSpiceBazar within 14 days of receiving the order.
   
2. After initiating the return request, the products must be sent back within 7 days.
   

If the returned product is received after 7 days of initiating the return process, the refund request may be rejected.

When sending a return shipment, we recommend using trackable and insured shipping services to ensure the package reaches us safely.

IndianSpiceBazar will not be responsible for lost or damaged return shipments sent by customers.

Return Shipping Costs

The customer is responsible for the return shipping costs unless the return is due to:

• Damaged product
  
• Incorrect product delivered
  
• Product quality issues
  

Lost Shipments

If the shipped package is lost during transit, we will either:

• Issue a refund, or
  
• Resend the same order
  

This will be processed after mutual agreement with the customer and verification with the shipping carrier.

Return Eligibility Conditions

To qualify for a return:

• The product must be unused.
  
• The product must be in its original packaging.
  
• The product must be in the same condition as received.
  

Non-Returnable Items

The following items cannot be returned or refunded:

• Perishable food items such as vegetables, fruits, frozen products, etc.
  
• Products purchased during sale, clearance, or special offers.
  

How to Request a Return

Please contact us via email to initiate a return:

Email: info@indianspicebazar.com

Use the following format:

Email Subject: Return and Refund Request

Include the following details:

• Order Number
  
• Full Name
  
• Address
  
• Postal Code
  
• Reason for Return
  

Our support team will guide you through the return process.

Refund Process

Once we receive your returned products:

1. Our inspection team will review the items.
   
2. You will receive an email confirmation informing you whether your refund request has been approved or rejected.
   

If the refund is rejected, the returned items may be disposed of through our disposal channels without additional charges.

Refund Timeline

If your refund is approved:

• The refund will be processed to your original payment method.
  
• Refunds are usually completed within 8–10 working days.
  

Please note that banks or credit card companies may take additional time to process the refund.

If more than 10 working days have passed after refund approval, please contact us at:

📧 info.indianspicebazar@gmail.com

Exchanges

If you request an exchange, the refund amount may be issued as a discount coupon, which can be used for future purchases on IndianSpiceBazar without additional charges.